If the product you wish to purchase is no longer in stock, you may receive a refund of the balance deposited into your site account through the same payment channel used to load the balance. For example, if you loaded your balance by EFT/bank transfer, the refund will be sent to your bank account. Refunds of balance loads made by credit card will be returned to the same credit card.
Products purchased from our website and Steam Gift products are considered digital content; therefore, cash refunds or product returns are not available.
You may submit your refund requests through our live support line or by emailing [email protected].
Cancellation and Refund Terms:
As stated in the Oyunone User Agreement, returns are not accepted for used products, single-use products, copyable games or software, products delivered digitally, or programs. For other refund requests, if you wish to return a product for any reason after receiving it, the procedure and information you need to know are as follows:
If the product you purchased is defective and the issue is attributable to the company, our company is responsible. In such a case, a return or replacement will be provided after the necessary checks. Before approving your return, the product is reviewed by our “returns department.” Products considered defective may be tested where necessary, and return approval is granted based on the decision resulting from that review.
Misdescribed Products:
If incorrect or incomplete information has been entered on oyunone.com regarding a product purchased by the user, oyunone.com will accept the return unconditionally and either issue a refund or deliver the requested product. Any resulting price difference will be covered by oyunone.com. Where the user has been provided with sufficient and accurate information, a mistakenly purchased product cannot be returned because it is personalized, and oyunone.com accepts no responsibility. Used products, activated codes, and delivered in-game currencies are not accepted for return. The customer is obliged to return the product in the condition in which it was received and to compensate for any commercial loss resulting from use.
Products Excluded from Returns:
Returns are not accepted for campaign/promotional products or products specially prepared, offered for sale and/or imported for specific occasions such as game launches, New Year discounts, or seasonal campaigns; products prepared in line with the consumer’s requests or personal needs; goods that, by their nature, are not suitable for return or may expire; or products purchased by pre-order.