help Frequently Asked Questions

What is OyunOne? expand_more

OyunOne is a trusted digital product marketplace for gamers. You can buy digital game products such as E-Pins, in-game currency, accounts and skins at the best prices.

Is OyunOne trustworthy? expand_more

Yes! OyunOne is a trusted platform protected by an SSL certificate, using 3D Secure payment infrastructure and serving thousands of customers. All your transactions are encrypted and protected.

Which games can I find products for? expand_more

On our platform you can find digital products for PUBG Mobile, Valorant, League of Legends, Fortnite, Roblox, Steam, PlayStation, Xbox and many other popular games.

Can I shop from mobile devices? expand_more

Yes, OyunOne is fully mobile-friendly. You can easily shop from your smartphone or tablet.

How can I sign up? expand_more

You can quickly sign up by clicking the "Sign Up" button on the home page and entering your email address, username and password. You can also sign in with your social media accounts.

I forgot my password. What should I do? expand_more

Click the "Forgot Password" link on the login page to have a password reset link sent to your registered email address. The email will arrive within a few minutes.

How can I update my account information? expand_more

After signing in to your account, you can update details such as your first name, last name, email address and phone number under "My Account" > "Profile Settings".

How do I enable two-factor authentication (2FA)? expand_more

For the security of your account, you can enable two-factor authentication with Google Authenticator under "My Account" > "Security Settings".

Which payment methods do you accept? expand_more

We accept credit cards, debit cards, bank transfer/EFT, mobile payment and payment with your balance. All card payments are secured with 3D Secure.

How do I top up my balance? expand_more

You can top up your balance by credit card or bank transfer/EFT under "My Account" > "Add Balance". The balance is credited to your account instantly.

Is the payment process secure? expand_more

Absolutely! All payments are protected with 256-bit SSL encryption and 3D Secure infrastructure. Your card details are not stored on our system.

What is your return and refund policy? expand_more

Due to the nature of digital products, delivered products cannot be returned. However, in case of an incorrect or incomplete delivery, our support team will resolve your issue.

How long does it take for my order to be delivered? expand_more

E-Pins and digital codes are usually delivered instantly after the payment is confirmed. Thanks to our automatic delivery system, we guarantee fast delivery 24/7.

How can I track my order? expand_more

You can view the status and details of all your orders under "My Account" > "My Orders".

Where can I see my E-Pin code? expand_more

The E-Pin codes you purchase can be viewed in the details of the related order under "My Account" > "My Orders". They are also sent to your email address.

How can I become a seller on OyunOne? expand_more

After signing up, you can apply to become a seller by filling out the "Become a Seller" application form. Once your application is approved, you can start listing your products.

What are the seller commission rates? expand_more

Commission rates vary by product category. For details, see the "Commission Table" section in the seller panel.

When are my seller payments made? expand_more

You can request a withdrawal once your seller earnings reach a certain threshold. Payments are transferred to your account within the specified business days after your request.

Is my personal information safe? expand_more

Yes, your personal information is protected under the Turkish Personal Data Protection Law (KVKK). Your data is stored encrypted and is not shared with third parties.

What should I do if I notice a suspicious transaction? expand_more

If you notice a suspicious transaction on your account, change your password immediately and notify our support team. You can increase your account security by enabling 2FA.

How can I protect myself from fraud? expand_more

Never share your password or personal information with anyone. The OyunOne team will never ask you for your password or payment details. Carry out all your transactions through the platform.

How can I contact the support team? expand_more

You can reach us via our live support line, the support ticket system or email. Our live support line is available 24/7.

How long does it take to get a response to a support ticket? expand_more

Support tickets are usually answered within 1–24 hours. For urgent matters, we recommend using our live support line.

What are your social media accounts? expand_more

You can follow us on our Instagram, Twitter, Discord and YouTube channels. You can find our social media accounts via the links at the bottom of the site.